Itil, short for information technology infrastructure library, is a framework that defines the processes and attributes of a complete it service lifecycle model, from design and development through the installation and support of it services. For this reason, many companies implement an information technology infrastructure library, more commonly referred to as itil, so that all of the information technology services within the company are able to meet the. A list of known security vulnerabilities compiled from input by. However, it also updates the framework to accommodate and answer to modern technology, tools and software. Itils systematic approach to it service management can help. Jul 20, 2018 itil v3 has 26 processes which have been segregated into five process areas service strategy, service design, service transition, service operations, continual service improvement. The dml typically consists of one or more software filestorage areas, as well as physical stores holding, for example, master copies on cddvd. Information technology infrastructure library is a set of best practices being practiced by most of the infrastructure service providers to deliver services to the customers to meet their business needs within predicted cost and quality 2. It enables you to lower your it costs while delivering better services, by improving the way different teams interact and manage the it. In large part, this iteration was influenced by the agile approach to software development and the rise of devops teams. We have 2 other meanings of itil in our acronym attic. Following the publication of itil version 3, the definitive software library was renamed the definitive.
Itsm refers to all activities, plans, and processes an organization uses to design, deliver, and manage service delivery for its customers. Itil is defined as information technology infrastructure library very frequently. Definition of information technology infrastructure library itil. A definitive media library is a secure information technology repository in which an organisations definitive, authorised versions of software media are stored and protected. Itil contains a comprehensive set of best practices that are used to develop and.
A software library is a suite of data and programming code that is used to develop software programs and applications. Itil, formerly an acronym for information technology infrastructure library, is a set of detailed practices for it service management itsm that focuses on aligning it services with the needs of business. How is information technology infrastructure library abbreviated. Oct 28, 2014 within itil, such practices are covered within the service transition part of the service lifecycle, or to be more precise, its under release management responsibilities to establish and manage the definitive software library dsl as a repository of all authorized versions of software currently in use within the organization. Ranked 8th as the best and highest paying it certification is the information technology infrastructure library. Axelos endorses software tools that have been assessed by our licensed software assessors to one of three levels. Now in its fourth iteration, itil 4 provides the guidance.
Itil 4 builds on previous versions of the framework by introducing a new. At a high level, itil 4 represents more of a change in approach and philosophy than a change in content. Itil has been drawn up to support the needs of a business environment. The information technology infrastructure library itil defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures and practices to allow the organisation to manage an it operation and associated infrastructure. Nowadays, you will hardly find a company or business that does not rely on computers or information technology to excel and grow.
Before launching into the service definition process, it is necessary to determine whether an offering is a service or not. Itil v3 has 26 processes which have been segregated into five process areas service strategy, service design, service transition, service operations, continual service improvement. Axelos it infrastructure library itil is a widely recognised and accepted global approach to it service management. Itils definition of monitoring is the activity of observing a situation to detect changes that happen over time. The united kingdoms central computer and telecommunications agency ccta created itil in response to the growing dependence on information technology to meet business needs and goals. The primary goal of itil is to put it services in alignment with requirements of business. Itil is the most widely accepted approach to it service management in the world. Apr 12, 2017 itil, or information technology infrastructure library, is a widely accepted set of guidelines and practices for it service management. Additionally, itil is supported by a qualification scheme, accredited training organizations and implementation.
In itsm, the definition of a service includes virtually everything that the it organization is responsible for. The itil information technology infrastructure library framework is designed to standardize the selection, planning, delivery and support of it services to a business. Itil includes practices, checklists, tasks and procedures documenting the role of the itsm function. Before an organisation releases any new or changed application software. The solution put forward by itil in its third version is called the definitive media library or dml replacing the previously named definitive software library or dsl in version two. In this certification guide we cover itils current certifications and training options as well as itilrelated careers. The itil information technology infrastructure library sets forth the practices surrounding itsm it service management. Service definition process information technology services.
Maintaining standard policies and procedures surrounding definition, deployment, configuration, use, and retirement of software assets and the definitive software library. Itil is a globally recognised framework which for the last 30 years has continued to provide comprehensive, practical and proven guidance for establishing an it service management system, encouraging consistency and continual improvement for businesses using it enabled services. The definition of itil is given above so check it out related information. The cmdb term did not come into use until after the 1989 arrival of itil. This allows them to use axelos trade marks and display the axelos process compliant logo when promoting their product. Itil is a widely accepted approach to it service management in the world. What is itil information technology infrastructure library. It is a british government service management standardmodel that documents best practices for support and delivery of it services. Definitive software library dsl one or more locations in which the definitive and approved versions of all.
The most recent version of the standards, itil 4, was released in february 2019. The itil software here is offered under the saas software as a service model, meaning that the software is web based, hosted on the cloud and can be accessed when needed through a client or web browser. All software in the definitive media library is under the control of. Learn itil in the classroom from itologys certified instructor with a 98% passing rate. It systems were no longer isolated, simple machines. Indeed, the advent of itil was necessitated because of the hyperbolic expansion of complexity. It provides an organized approach to managing it services, which is designed to benefit both companies and clients. Without monitoring, you will find it difficult to gauge how effective your it organization is.
Within itil, such practices are covered within the service transition part of the service lifecycle, or to be more precise, its under release management responsibilities to establish and manage the definitive software library dsl as a repository of all authorized versions of software currently in use within the organization. The information technology infrastructure library itil defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures and practices to allow the organisation to manage an. What is information technology infrastructure library itil. It governance publishing publishes and distributes the worlds best selection of itil and itsm books, and is an official distributor for tso, the official publisher of itil books. If you also operate hardware equipment servers, storage, network, computers, etc. Itil is a set of best practices standards for information technology it service management. The information technology infrastructure library itil is a set of best practices and a universal framework for implementing itsm. Itil has gone through several revisions in its history and. Itil history started with the dissatisfaction of the british government with the level of it services provided at that time. Information technology infrastructure library itil information technology infrastructures today. Dec 12, 2015 information technology infrastructure library, commonly used the abbreviation itil sometimes a concept of it infrastructure library is used itil is an internationally recognized and widespread defacto standard for it services management and administration, which was developed by ogc in the 80s of the 20th century.
The monitoring and planning itil information technology infrastructure library process is a key component of the itil lifecycle. A service is a coherent, readytouse deliverable that is of value to the customer. Itil, or information technology infrastructure library, is a widely accepted set of guidelines and practices for it service management. Information technology infrastructure library it service management is often equated with the information technology infrastructure library, itil an official publication of the office of government commerce in the united kingdom.
Oct 30, 2018 in itsm, the definition of a service includes virtually everything that the it organization is responsible for. Developed by the british governments central computer and. May 03, 2017 information technology infrastructure library itil is a widely accepted best practices framework for it service management itsm. Itil key principles and models this unit is aiming to help the candidate to comprehend and account for the key principles and models of service management and to balance some of the opposing forces within service management. Itil information technology infrastructure library definition. The newest iteration of itil itil 4 was launched in january 2019, with the release of a new edition of the itil foundation manual and the itil 4 foundation certification level. Most institutions today are completely reliant on email, microsoft office applications, employee share drives, enterprise relational database programs i. When you have your definition, you need to identify all the. Learn about information technology infrastructure library. This itil glossary includes definitions for key terms and acronyms of itil and itsm it service management in alphabetical order. If youre looking for similar online software like itil software, consider our crm or help desk software categories. The goal is to improve efficiency and achieve predictable service levels. What itil can do for small businesses itil information.
One or more locations in which the definitive and approved versions of all. The united kingdoms central computer and telecommunications agency ccta created itil in response to the growing dependence on. The united kingdoms central computer and telecommunications agency ccta. It provides an organized approach to managing it services, which is. One of the more comprehensive as well as nonproprietary and publicly available sets of guidelines for best practice it. The business perspective itil gives the name the business perspective to the collection of best practices that is. For further information on how to obtain this endorsement and what it involves please see the itil software endorsement scheme page for details on software tools that have been assessed through the itil software endorsement scheme please click on one of. Stands for information technology infrastructure library.
Itil information technology infrastructure library what is itil information technology infrastructure library itil is an internationally recognized and widespread defacto standard for it management and administration services, which was developed by ogc in the 80s of the 20th century. Our itil library includes all the official titles, course books and study guides, as well as the latest practical advice from experienced itsm practitioners. Computing you might also like similar terms related to the computing category not able to find full form or full meaning of itil may be you are looking for other term similar to itil. The definitive media library is controlled by service asset and configuration management. This is the definition for itil, also known as the information technology. Itil, short for information technology infrastructure library, is a framework that defines the processes and attributes of a complete it service lifecycle model, from design and development through the installation and support of it services companies rely on the itil framework to ensure their services are provided in a consistent way that incorporates best practices and streamlined. Till now you might have got some idea about the acronym, abbreviation or meaning of itil. Your guide to the it infrastructure library itil is a framework of best practices for delivering it services. In this certification guide we cover itil s current certifications and training options as well as itil related careers. Itil information technology infrastructure library. Determine whether the offering is a service or not. Itil describes processes, procedures, tasks, and checklists which are not organizationspecific nor technologyspecific, but can be applied.
Its a useful itil knowledge management tool that all it service managers need to know about. Information technology infrastructure library itil. The it infrastructure library itil is a library of volumes describing a framework of best practices for delivering it services. Itil courses information technology infrastructure library. Itil service design preexisting application software or middleware that. A definitive software library dsl is a secure location, consisting of physical media or a. Itil is a set of recommended procedures and guidelines organizations should follow when using or delivering information technology it services. Please click on one of the terms to see its definition or skip list and proceed to definitions. Short for it infrastructure library, an infrastructure library developed in the uk. The information technology infrastructure library itil is a set of concepts and techniques for managing information technology it infrastructure, development, and operations.
Sam represents the software component of it asset management. Aug 01, 2007 information technology infrastructure library itil, a collection of best practices for it service management, was developed by the government of the united kingdom, but its getting more and. A computer that is used directly by a user for example, a pc, a handheld. Together, itsm and itil enable it service delivery for almost any business. Itil processes, itil service transition service asset and configuration management. Information technology infrastructure library itil, a collection of best practices for it service management, was developed by the government. Itil proposes that the dml can be either a physical or virtual store and there are benefits and drawbacks with either method.
Information technology infrastructure library itil is a widely accepted best practices framework for it service management itsm. Itil stands for the information technology infrastructure library. Process is a sequence of activities which has some inputs, triggers, outputs and delivers specific outcomes to the customer. Itils systematic approach to it service management can help businesses. Itil glossary itil terms d it process wiki the itil wiki. Itil stands for information technology infrastructure library. The difference between itsm and itil cherwell software. They had grown to encompass multiple computers across networks and distributed software components.
Service is a means of delivering value to customers by achieving customers desired results while working. Itil definitive software library and definitive hardware store. Banner, and other basic it infrastructure applications and services in order to do their business. The main goal of itil is to make itsm more than a supporting function by aligning it with the business needs. Software vendors who have developed itilbased tools can obtain official approval for these under our itil software endorsement scheme. Itil provides a cohesive set of best practice, drawn from the public and private sectors internationally. Just as software teams adopt agile and devops workflows, it must adopt a similar mindset if they wish to keep pace and support accelerated.